Author Archives:

The Challenges of Loyalty Data – Will It Lose The Loyalty Brand?

Do loyalty schemes invade privacy? In a thoughtful article – Fiona points to the fact that as loyalty programmes rollout the use of loyalty data across social media and integrate with POS, they could loose their brand! as the loyalty brand disappears with the lose of loyalty card etc. It merely points I think to…

Boots Looks To Try A New Approach

With all that loyalty data, few firms seldom use it to improve the customer experience or make more offers relevant – so a great start to make it relevant on the “hoof” Boots tailors its offers at the tills – Retail Week