Mike Atkin is Chief Executive Officer of MJA Associates, an independent Loyalty Marketing Consultancy specializing in Customer Strategy, Loyalty Programme design and development and Loyalty Technology. MJA has worked with leading brands in the airline, banking, hotel, retail, telecom, and has extensive knowledge and experience in Coalition, Proprietary and B2B customer loyalty programmes.
MJA Associates has completed benchmarking studies of over 60 global customer loyalty platforms including the leading solution providers and programme operators in the coalition, single-operator and B2B markets.(Full details of the studies are available at http://www.thewisemarketer.com/news/read.asp?lc=t34443tx3360zl
Mike has designed and developed a 3 Day Masterclass in Customer Loyalty Marketing that comprises of modules covering Programme Design, Data Management, Reward & Recognition Strategies, Technology and Social Network supported by numerous Case Studies and Research.
Mike has attained a unique awareness and understanding of consumer behaviour and has worked on numerous programmes that are designed to create and maintain effective and mutually beneficial relationships between business and the consumer. MJA Associates Clients include American Express, Shell,Visa EMEA, Nectar, MasterCard, Tesco, Boots, Chevron, and many other B2C and B2B programme operators around the globe.
As a result of working with leading programme operators and global experts, Mike has developed a unique understanding of how coalition programmes are developed, operated and managed and has been involved in several of the global multi-partner schemes that continue to deliver incremental growth and customer satisfaction.
Consultative services cover the following disciplines;
- Loyalty Marketing Training
- Programme strategy and design
- Loyalty software benchmarking and selection
- Project management and launch
- Operational management
- Programme management and evolution
- Financial modelling
- Programme performance analysis and scoring
Mike a Founding Member of the Customer Strategy Network and a Business Mentor for the Princes Trust
Further information can be found at www.customerstrategynetwork.com