Richard is the Founder of Citizen Heart and is an acknowledged innovator in the commercial as well as the not-for-profit and social impact investment sectors. He has been a Member of the Customer Strategy Network since 2008.
With extensive senior executive commercial experience in marketing services, Richard was also Head of Strategy and Corporate Partnerships at Charities Trust for six years prior to founding Citizen Heart in 2016. He has specific experience of designing and implementing the Loyalty and Reward programme for Liverpool’s year as European Capital of Culture. He is also a Director of ELIAS Partnership, an independent advisory business offering elite legal services from Queen’s Counsel on the GDPR and other principle based regulations. Richard has an MA in Law from Cambridge University, is a Fellow of the Institute of Direct and Digital Marketing and a Member of the Institute of Fundraising.
Richard is an experienced Non-Executive Director – with specific experience of the compliance and governance challenges facing major organisations. He served as Deputy Chairman, Senior Independent Director and Chair of the Finance and Performance Committee for a large acute NHS Hospital Foundation Trust.