Richard Dutton

Director at ELIAS Partnership and Managing Director at Citizen Heart, ELIAS Partnership

Customer Loyalty Marketing

About Richard …

A proven senior executive and innovator in the commercial and charitable sector. Particular strengths in and experience of commercial applications of smart (digital) media in the charity, retail, leisure, transport, payments and technology markets and the Data Governance required to manage those applications.
Specific experience in strategic customer engagement. Member in the Customer Strategy Network. Fellow of the Institute of Direct and Digital Marketing.
Senior Non Executive Director experience as Deputy Chairman, Senior Independent Director and Chair of Finance and Performance Committee at large Acute NHS Hospital Foundation Trust

Specialties: Social Impact Investment, Data and Corporate Governance, Corporate fundraising, Loyalty and Membership scheme design and implementation, generation of New and Non Traditional Revenues (NTR), Customer Engagement Strategy