Customer strategy isn't everything but it's way ahead of whatever's in second place.
• Financial services with a focus on credit cards,payments, digital and loyalty
• Retailing with a focus on customer data analytics, digital and online
• Customer experience, relationship management and loyalty driving enterprise profits
• Conversion of global best practice and IP to local offerings
• Business process outsourcing with a particular emphasis on technology development
• Growth in market share and EBITDA in mature categories
• Commercialisation of technology to lift revenues and reduce operating costs