Build competitive advantage into your digital engagement

What's next in customer engagement & experience

Leading voices in consumer engagement & loyalty

Seek a global perspective on what influences consumer behaviour

Customer Strategy Network in Focus

What we do for Brands

We design market leading loyalty programs CRM strategies

We review & revitalise existing customer engagement programs.

We conduct market research to understand the gaps between customer engagement, business processes & technology.

We benchmark your technologies & customer engagement processes

We upskill your sales teams so you can better serve your client needs

We target those industry professionals who are tasked with creating & running marketing programs.

What we do for Vendors

What we do for Vendors

We benchmark your technologies & customer engagement processes

We upskill your sales teams so you can better serve your client needs

We target those industry professionals who are tasked with creating & running marketing programs.

Our member network of highly experienced loyalty practitioners have created and executed strategy for leading brands in multiple markets.  They offer this successful legacy to help your organisation reach its objectives.

Areas of Partner Experience

Programme design and implementation

Our partners have designed, launched & operated customer engagement programmes across all sectors and continents so are uniquely equipped to understand the issues that you face and are experienced in overcoming the challenges.

Program audit & member 'health check'

Helping organisations that are already operating loyalty programs demonstrate both the effectiveness & profitability of their initiatives. We provide an unbiased assessment of every aspect of programme operations and provide measurements, insights, and recommendations that are actionable to help improve performance.

Supplier evaluation and selection

We use a tested methodology for loyalty platform evaluation & selection. The identification, evaluation & scoring of suppliers needed to operate a loyalty programme is independent and without bias.

Find a Supplier Directory

Search our company database for the perfect match based on your criteria. Search parameters include Geographical Location & Resource(s) Needed. Enter one or multiple search criteria to find a partner.

Click on the criteria titles to display search options. Click on a partner to view more information about their capabilities and to contact a representative.

Please review our partner profiles and contact them directly

Latest News & Articles

Loyalty increasingly comes from good customer service

Loyalty increasingly comes from good customer service

Customer loyalty is being disrupted as consumers rethink their relationships with companies. Although loyalty today is primarily driven by companies' ability to resolve customer issues on first contact, it will increasingly be shaped by how effectively customer...

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Brits to go online despite retail re-opening

Brits to go online despite retail re-opening

thebestcustomerguide Get our free weekly marketing briefings... "They're always useful, and always brief"   đŸ™‚ Enter your email address to get started! Half of UK shoppers said they would do most of their holiday season's...

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