by Customer Strategy Network News | Mar 16, 2022 | Best Customer Guide
Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences, as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service...
by Customer Strategy Network News | Mar 8, 2022 | Best Customer Guide
Traditional big box retailers and department store brands with brick-and-mortar locations dominate the list of top ten eCommerce websites with the biggest gains in Google.com search performance in 2021. This article is copyright 2022 The Best Customer Guide. While...
by Customer Strategy Network News | Mar 2, 2022 | Best Customer Guide
Taking lessons from the pandemic, companies have an opportunity to reset and reimagine their event programs to better align them to marketing outcomes, according to a report from the CMO Council. This article is copyright 2022 The Best Customer Guide. Because of the...
by Customer Strategy Network News | Feb 22, 2022 | Best Customer Guide
thebestcustomerguide Get our free weekly marketing briefings… “They’re always useful, and always brief” đŸ™‚ Enter your email address to get started! More than half of customer service agents say they...
by Customer Strategy Network News | Feb 16, 2022 | Best Customer Guide
The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer engagement strategies and, as digital experiences become increasingly personalized, retailers need to have a holistic view of...