by Customer Strategy Network News | Apr 18, 2022 | Best Customer Guide
Two in five consumers have changed the brands or retailers they shop with since the onset of the pandemic, as they continue to expect more from the online experience, according to a study by parcel delivery management firm nShift. This article is copyright 2022 The...
by Customer Strategy Network News | Apr 12, 2022 | Best Customer Guide
thebestcustomerguide Get our free weekly marketing briefings… “They’re always useful, and always brief” đŸ™‚ Enter your email address to get started! Digital disruption and the pandemic both accelerated...
by Customer Strategy Network News | Apr 4, 2022 | Best Customer Guide
Millions of consumers around the world are increasingly using ‘Buy Now Pay Later’ (BNPL) services, rather than using traditional means such as credit cards, to help them manage the expense of their online and in-store purchases while maintaining their...
by Customer Strategy Network News | Mar 29, 2022 | Best Customer Guide
More than 40% of retail and e-commerce organisations have struggled to find the most efficient tools or tech stack for data acquisition over the past 12 months to help them rapidly analyse data in real-time resulting in actionable business insights, according to a...
by Customer Strategy Network News | Mar 23, 2022 | Best Customer Guide
Almost all consumers (89%) identify ‘ease of returns’ as top priority when purchasing online, according to data from delivery experience platform provider Sorted, which found that retailers who get the returns process right will reap the most consumer...
