by Customer Strategy Network News | Feb 3, 2022 | Best Customer Guide
Consumers have raised their service expectations during the COVID-19 pandemic, and many enterprises are turning to contact center providers to keep customers coming back, according to a report from technology research and advisory firm Information Services Group...
by Customer Strategy Network News | Jan 31, 2022 | Best Customer Guide
Shoppers say they will continue to buy online post-pandemic, and to a greater extent than before the pandemic began, with future online sales being expected to account for almost 40% of all chain retail sales by 2026, according to the annual ‘Future Retail...
by Customer Strategy Network News | Jan 26, 2022 | Best Customer Guide
In one of the clearest signs yet that businesses in America are ready to get back to normal, airline rewards once again have become one of the top drivers of small business credit card customer satisfaction, according to the J.D. Power ‘2021 US. Small Business...
by Customer Strategy Network News | Jan 24, 2022 | Best Customer Guide
thebestcustomerguide Get our free weekly marketing briefings… “They’re always useful, and always brief” 🙂 Enter your email address to get started! The customer experience gap between this year’s...
by Customer Strategy Network News | Jan 20, 2022 | Best Customer Guide
thebestcustomerguide Get our free weekly marketing briefings… “They’re always useful, and always brief” 🙂 Enter your email address to get started! Increasing data privacy regulations and changes from...
by Customer Strategy Network News | Jan 17, 2022 | Best Customer Guide
Demand for improved customer experience is the top driver of digital transformation in Europe’s insurance industry, but with growing digitalization, insurers report increasing security vulnerabilities, according to the second annual ‘ISG Pulse of the...
