by Customer Strategy Network News | Jan 12, 2022 | Best Customer Guide
Customer loyalty is being disrupted as consumers rethink their relationships with companies. Although loyalty today is primarily driven by companies’ ability to resolve customer issues on first contact, it will increasingly be shaped by how effectively customer...
by Customer Strategy Network News | Jan 5, 2022 | Best Customer Guide
thebestcustomerguide Get our free weekly marketing briefings… “They’re always useful, and always brief” 🙂 Enter your email address to get started! Half of UK shoppers said they would do most of their...
by Customer Strategy Network News | Dec 30, 2021 | Best Customer Guide
The world’s ‘winning companies’ – those that truly make the world a better place – deliver 2-3 times the average stock market returns and offer fulfilling work for their employees-often have one thing in common: they put their customers...
by Customer Strategy Network News | Dec 27, 2021 | Best Customer Guide
thebestcustomerguide Get our free weekly marketing briefings… “They’re always useful, and always brief” 🙂 Enter your email address to get started! Oman Air and Air Mauritius have signed up to join the...
by Customer Strategy Network News | Dec 23, 2021 | Best Customer Guide
While a positive Customer Experience with brands is a primary driver in consumer buying decisions, CX over the past year did not improve or has become even worse, according to The Alida ‘2021 Global Trends Report: Customer Experience’. However, customers...
by Customer Strategy Network News | Dec 20, 2021 | Best Customer Guide
There are significant pay-offs – as well as penalties – associated with Customer Experience quality in today’s marketplace, with widely loved brands with strong consumer feedback ratings enjoying an average shareholder return that was nearly 110...
