by Customer Strategy Network News | Dec 16, 2021 | Best Customer Guide
Poor customer service is looking pervasive these days, according to a survey from AI-enabled customer contact center provider Replicant, which found that 91% of consumers had experienced poor customer service in the past six months, and one in three saying customer...
by Customer Strategy Network News | Dec 13, 2021 | Best Customer Guide
thebestcustomerguide Get our free weekly marketing briefings… “They’re always useful, and always brief” 🙂 Enter your email address to get started! For many consumers, trust is the deciding factor when...
by Customer Strategy Network News | Dec 8, 2021 | Best Customer Guide
While the majority of Generation Z consumers are keen on credit card rewards (86% want cash back, 84% want rewards that don’t expire, and 83% want bonus rewards in certain spending categories) a surprising 78% also admitted they are afraid of assuming debt. This...
by Customer Strategy Network News | Dec 6, 2021 | Best Customer Guide
The global Customer Experience Management (CEM) market size is expected to grow from US$9.5 billion in 2021 to US$16.9 billion by 2026 (at a Compound Annual Growth Rate of 12.3% during the forecast period), according to the ‘Customer Experience Management Market...
by Customer Strategy Network News | Dec 1, 2021 | Best Customer Guide
Almost half (43%) of consumers in the US are loyal to at least one food and beverage brand, according to a survey from Visual Objects, which provides a visual guide to finding and hiring creative firms. This article is copyright 2021 The Best Customer Guide. The...
by Customer Strategy Network News | Nov 29, 2021 | Best Customer Guide
US businesses risk losing an incredible US$1.9 trillion in consumer spending due to poor service experiences, according to research from Qualtrics and the XM Institute, with about one in five consumers saying they have a bad interaction with an organization every 90...
