by Nick Chambers | Mar 4, 2020 | Best Customer Guide
Digital disruption will accelerate, AI will go mainstream and the customer will take center stage in the 2020s as a new wave of technology innovation transforms workflows, value chains and entire industries. New technologies will collapse industry boundaries, wiping...
by Nick Chambers | Feb 27, 2020 | Best Customer Guide
Visa’s ‘Digital Transformations of Small and Medium Size Businesses: The Future of Commerce’ report has provided a timely look at the opportunities and challenges that Canadian SME owners face in an increasingly digital world, and explores ways they...
by Nick Chambers | Feb 18, 2020 | Best Customer Guide
The death of retail has been greatly exaggerated… as evidenced by TD Bank’s ‘Retail Experience Index’ – a biannual survey that tracks consumers’ purchasing habits, focusing on big-ticket items of US$500 or more. This article is...
by Nick Chambers | Feb 9, 2020 | Uncategorized
From the perspective of any business, customer loyalty may be defined as their efforts to: identify, maintain & increase the yield from best customers & best potential customers through long term, interactive, value added relationships. As consumers, however,...
by Nick Chambers | Jan 23, 2020 | Uncategorized
Running a loyalty programme can be challenging in many ways – with so many internal stakeholders and members to manage. From platform decisions, through to legal and privacy management and of course increasing expectations for programmes to drive measurable returns....
