by Nick Chambers | Dec 18, 2020 | Uncategorized
Let’s face it, these three predictions for 2021 can’t be any worse than those that were previously made for 2020! The Reinvention of Brands Brands reinventing their operating models around consumer data; to personalize at scale, respond in real time &... by Nick Chambers | Mar 4, 2020 | Best Customer Guide
Digital disruption will accelerate, AI will go mainstream and the customer will take center stage in the 2020s as a new wave of technology innovation transforms workflows, value chains and entire industries. New technologies will collapse industry boundaries, wiping... by Nick Chambers | Feb 27, 2020 | Best Customer Guide
Visa’s ‘Digital Transformations of Small and Medium Size Businesses: The Future of Commerce’ report has provided a timely look at the opportunities and challenges that Canadian SME owners face in an increasingly digital world, and explores ways they... by Nick Chambers | Feb 18, 2020 | Best Customer Guide
The death of retail has been greatly exaggerated… as evidenced by TD Bank’s ‘Retail Experience Index’ – a biannual survey that tracks consumers’ purchasing habits, focusing on big-ticket items of US$500 or more. This article is... by Nick Chambers | Feb 9, 2020 | Uncategorized
From the perspective of any business, customer loyalty may be defined as their efforts to: identify, maintain & increase the yield from best customers & best potential customers through long term, interactive, value added relationships. As consumers, however,...
