Customer Strategy Network News and Blog

Some two million malicious emails bypassed traditional email defences, such as secure email gateways, between July 2020 and July 2021, according to a report from Human Layer Security company Tessian. This article is copyright 2021 The Best Customer Guide. These emails...

thebestcustomerguide Get our free weekly marketing briefings... "They're always useful, and always brief"   🙂 Enter your email address to get started! Sensibill, a customer data platform for the financial services industry,...

Amazon and Lendistry have announced a joint pilot program called 'Amazon Community Lending' aimed at driving growth opportunities for small and medium-sized businesses (SMBs) selling in Amazon's store. This article is copyright 2021 The Best Customer Guide. The...

Loyalty app provider Fetch Rewards has signed partnerships with Burger King, Panera and Papa John's as it expands the app's reward offerings into the restaurant category. This article is copyright 2021 The Best Customer Guide. The strategic move into restaurants --...

Choice Privileges, the loyalty program of Choice Hotels, is giving its members a chance to 'Stay More. Earn More' for their fall travel, hot on the heels of its 50 Million Member Sweepstakes. This article is copyright 2021 The Best Customer Guide. Up until 31st...

Chase and Air Canada have teamed up to give credit cardholders with Chase Ultimate Rewards a new option to use their points, with the addition of Aeroplan as the latest Ultimate Rewards points-transfer partner. This article is copyright 2021 The Best Customer Guide....

Although the sales season is highlighted by retailers as the biggest revenue driver of the year, 50% of marketers say they don't feel prepared for the holiday season and Black Friday. In fact, sales season pressure is already 'stressing out' 37% of marketers,...

thebestcustomerguide Get our free weekly marketing briefings... "They're always useful, and always brief"   🙂 Enter your email address to get started! About two-thirds (64 percent) of US workers believe that employee...

thebestcustomerguide Get our free weekly marketing briefings... "They're always useful, and always brief"   🙂 Enter your email address to get started! Businesses are missing out on a significant opportunity to fix internal...

More than half of contact centres (55%) experienced a higher volume of customer interactions over the past 12 months, narrowly outpacing an increase in contact complexity (47%), according to the 'Contact Center Workforce of the Future' survey conducted by the...

American consumers overwhelmingly prefer to interact with a live person when dealing with customer service centers, according to the inaugural 'Consumer Insights about Customer Service' survey from according to cloud-based call center platform provider TCN. This...

Americans did more online shopping during the pandemic and plan to continue, even as brick-and-mortar stores reopen, according to a survey from Ware2Go, a UPS-founded company that helps merchants fulfil 1-2 day shipping guarantees. This article is copyright 2021 The...

In many ways the payments industry continues with its longer-term trends, albeit with COVID-19 curves and warp-speed accelerations, according to the latest Co-Branded Credit Cards in the US report from Packaged Facts. This article is copyright 2021 The Best Customer...

In the last 16 months, the world has witnessed forward-thinking retailers reinventing their business models and unearthing new opportunities in response to the rapidly changing behaviours of Canadian consumers. This article is copyright 2021 The Best Customer Guide....

Consumer expectations and behaviors have shifted in several key ways as a result of the COVID-19 pandemic, according to the 2021 Data-Driven Insights Into Evolving Customer Experience Report from customer experience design company Tallwave. This article is copyright...