Customer Strategy Network News and Blog

Something strange in the neighbourhood

Something strange in the neighbourhood

We collaborate with clients as they strive to solve customer loyalty challenges, and customers being customers, these challenges are complex, subtle, and fluid. And they occur in the context of an industry which is being disrupted. The rate of change is particularly...

Why Isn’t Every Loyalty Program Cash Back?

Why Isn’t Every Loyalty Program Cash Back?

(It would be a lot easier for the operators…) There has been a rise in the popularity of loyalty programs that offer cash as an instant reward for members who purchase through the program / with the program’s card. Cashrewards is a good Australian example, ASX-listed...

Global Customer Loyalty Trends

Customer Loyalty is one of the most rapidly changingareas with developments in digital having a direct impacton companies and consumers alike. Partners at the Customer Strategy Network providetheir own views on the future trends for consumerengagement in 2022. Read...

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